Quality Alerts

Introducing our cutting-edge software, Quality-Alerts, designed specifically for the collection and management of quality non-conformities in a manufacturing environment. Quality-Alerts is a comprehensive solution that empowers Quality Managers to effectively track, manage, and resolve non-conformities, both internally and externally, to drive continuous improvement and ensure customer satisfaction.

With Quality-Alerts, you can easily capture and document quality non-conformities from various sources, such as inspections, audits, and customer complaints. The software provides a structured and standardized approach to managing non-conformities, ensuring consistent and efficient resolution processes.

One of the key features of Quality-Alerts is its robust workflow management capabilities. The software allows Quality Managers to define and implement workflows for non-conformity resolution, including assigning responsibilities, setting deadlines, and tracking progress. This ensures that non-conformities are addressed in a timely and organized manner, leading to effective resolution and prevention of recurrence.

Quality-Alerts also provides comprehensive reporting and analytics tools that allow Quality Managers to monitor trends, identify root causes, and track corrective actions. The software provides real-time visibility into the status of non-conformities, enabling data-driven decision-making and continuous improvement efforts.

In addition, Quality-Alerts is highly customizable to fit the unique needs of your manufacturing environment. You can configure the software to align with your internal quality management processes, including defining non-conformity types, severity levels, and escalation protocols. This flexibility ensures that Quality-Alerts is a perfect fit for any manufacturing organization, regardless of its size or industry.

By implementing Quality-Alerts, you can streamline your non-conformity management process, improve internal and external complaint resolution, and drive continuous improvement efforts. With its robust workflow management, comprehensive reporting and analytics, and customization capabilities, Quality-Alerts is the ultimate solution for managing quality non-conformities in a manufacturing environment, empowering Quality Managers to ensure product quality, customer satisfaction, and organizational excellence.

Central place to view all quality complaints

Data input done from multiple sources, structured the same way.

Easy access to history of client claims

Attach docs and pictures to the alert to have all relevant information in one place

Track cost associated with delays in operations, rework and reporting cost

Custom built per site capturing specific details in the work-process

Build a hyerarchy of root-causes to fit your exact needs

Are your complaints repetitive? It might be an indication you are not trating the root-cause

Map the process where quality failures can occur

Email notifications when a new alert is registered

Visually view areas of the process where majority of failures happen

Overall, a much easier and cleaner process for a Site Quality Manager to follow

Intuitive input interface, from tablet or PC

Are you still using paper-based forms to gather quality failures from the shop-floor?

Built specifically to match your work-flow

Guide the users to fill the information in a structured way

Incomplete data can be edited later by a higher-access level user

Upon registration, an email alert is sent to the predefined distribution list

Export the data in Excel for further manipulation

We know that often-times Excel is still the preffered tool to handle tabular data.

Define the export structure the best way it fits your needs for further analysis

Link to each picture or document linked to alert passed to Excel

Ready-to-use pivot tables for easy data agregation

Structure sheets by timeframe such as weekly, monthly, quarterly

Let's imagine a real life scenario...

1

Another month closed with a high DPPM number

-> how many of your customer complaints are repetitive?

-> have you implemented all actions resulted from your last investigation of that failure mode?

-> have you even done a root-cause analysis on it?

2

You loose a bit of trust from your customers yet again.

-> what are you missing? why can't you seem to cut the issue from the roots?

-> are you thinking about introducing another procedure for the front-line people to follow?

-> if only everybody would pay a bit more atention to the quality that passes through their hands...

3

Quality issues must be caught before reaching the customer

-> what if you ask all the front-line people to report quality non-conformities every time they encounter them?

-> maybe a paper-based system would work?

-> can your resources handle processing all the extra new inputs?

4

Develop a new form to capture complaints, develop the SOP then train the employees

-> if you make it to complicated, will the data be known to be filled-in by the people?

-> if you are working on a 3-shift pattern, training will probably take 2 weeks.

-> how confident are you that this new approach will yield results?

5

Internal complaints start to be filled-in

-> how many are you ready to handle per day?

-> are you receiving detailed information about what happened?

-> how long until the employees loose trust in the new system you deployed?

How much time would it take to handle this business case?

-> at least 2-3 times more internal complaints than external

-> a decreasing trend in customer complaints over time

-> everybody knows what is the focus of the month to drive to 0 external incidents

2

Ext-CuCo / day

5

Int-CuCo / day

15

min / complaint

35

h / month

let Quality Alerts structure this complexity for you ->