Terms of Use

1. ACCEPTANCE OF TERMS
Welcome to the Process-Logix electronic shopping website, provided by Process-Logix.com ("we" or "us"). These Terms of Use ("TOU") govern your use of the services and content provided by us through Process-Logix. By using Process-Logix, you agree to abide by these TOU. If you do not agree to the TOU or any changes made herein, you must cease using Process-Logix.

The TOU may be updated by us from time to time with or without notice. You should periodically review the TOU for changes.

Unless expressly stated otherwise, any new features or enhancements to the Service or the release of new features will be subject to the TOU. Your use of a specific Process-Logix service may also be subject to guidelines and policies applicable to that service, as may be published and changed by Process-Logix from time to time. All such guidelines and policies are hereby incorporated by reference into the TOU. In the event of any inconsistency between the TOU and any guideline or policy, the TOU shall prevail.

2. YOUR REGISTRATION OBLIGATIONS
In consideration of your use of the Service, you agree: (a) to provide true, accurate, current, and complete information about yourself as prompted by the Service's registration form ("Registration Data") (b) to maintain and promptly update the Registration Data to keep it true, accurate, current, and complete.

You must be at least sixteen (16) years of age. If you are not of legal age in your country of residence, your legal parent or guardian must complete the registration on your behalf.

If you provide information that is untrue, inaccurate, or incomplete, or if we have reasonable grounds to suspect that such information is untrue, inaccurate, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof).

3. PROCESS-LOGIX ACCOUNT, PASSWORD, AND SECURITY
You will receive a password and account designation upon completing the Service's registration process. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. You agree to notify us of any unauthorized use of your password or account and any other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to comply with this Section.

4. PROCESS-LOGIX PRIVACY POLICY
Registration data and certain other information about you are subject to Process-Logix's Privacy Policy. For more information, please see our full privacy policy on the Privacy Policy page.

You agree that we may access, store, and disclose your account information and content: (a) to our affiliated companies worldwide for the purpose of efficiently providing content to you and others; (b) for the proper administration of your account in accordance with our standard operating procedures; and (c) if required by law or in good faith that any such access, preservation, or disclosure is reasonably necessary to: (i) comply with legal process; (ii) enforce the TOU; (iii) respond to claims that any content violates the rights of third parties; (iv) respond to your customer service requests; or (v) protect the rights, property, or safety of the Service, its users, and the public. We may record customer support calls and collect other information related to your interaction with Process-Logix and with the merchant represented by us.

5. PRODUCTS AND DELIVERY
All products showcased on Process-Logix are the exclusive property of Process-Logix. While these products are made available for purchase through independent third-party merchants, Process-Logix retains ownership of all displayed items. Functioning as a platform provider and commercial agent, Process-Logix facilitates transactions between buyers and sellers. In its agreements with retail merchants, Process-Logix is authorized to finalize the sale of products to customers on behalf of the merchant.

The completion of a product sale establishes a contract between the buyer and Process-Logix, as the entity representing the merchant. Process-Logix is responsible for ensuring that products available for purchase meet high-quality standards, adhere to relevant rules and regulations, and align with the product descriptions provided on the platform.

While Process-Logix actively monitors the delivery processes employed by its merchants and gathers customer feedback on products, it's important to note that Process-Logix acts as the contracting party and assumes responsibility for the transaction on behalf of the retail merchant.

When you place an order, you will receive an order confirmation email. This email is only an informational confirmation and does not constitute the acceptance of your order by the merchant. The contract between you and the merchant is only concluded when the merchant ships the products to you and confirms the shipment to you by email. The merchant will confirm the shipment of the products by sending you a shipping confirmation email. The products will be shipped directly by the merchant, or on behalf of the merchant, from the merchant's warehouse or a third-party warehouse. The merchant is solely responsible for shipping the products to you and for any related customer service issues. If you have any questions about your order, you should contact the merchant directly.

Please note that products on Process-Logix may be delivered from different countries. As a result, you may be required to pay import duties, taxes, and customs clearance fees for the import of products into your country. These charges may vary depending on the destination country, the value of the products, and the type of products.

Please be aware that products delivered to destinations outside the European Union may be subject to taxes, fees, customs duties, and other charges imposed by the destination country ("Import Charges"). The recipient is responsible for paying Import Charges. If you refuse to pay Import Charges, the products may be returned to the merchant, and you may be liable for return shipping costs and/or restocking fees.

If you are ordering products to be delivered to someone else, please make sure they are aware that they will be responsible for these additional charges. Unfortunately, we have no control over these charges and cannot predict what they may be. We suggest that you contact your local customs office for information on customs policies or duties.

6. SALES, ORDERS, AND CANCELLATIONS
Products may be purchased from Process-Logix using the payment methods available on Process-Logix. When you place an order, you are making an offer to purchase the products from the merchant. The merchant may accept or reject your offer in its sole discretion. If the merchant accepts your offer, you will receive an order confirmation email, which will include the merchant's contact information and details about your purchase. The contract for the sale of the products is formed when the merchant confirms the shipment of the products to you by email.

You may cancel your order at any time before the merchant confirms the shipment of the products to you by contacting the merchant directly. If you cancel your order before the merchant confirms the shipment, any payment made by you for the canceled order will be refunded in full. Once the merchant confirms the shipment of the products, the sale is final, and you may not cancel the order.

7. PRICES AND PAYMENTS
The prices for products on Process-Logix are determined by the merchants and may vary between merchants. All prices are displayed in the currency specified on the Process-Logix website for your country. The applicable currency is determined based on the shipping destination selected during the checkout process.

Payment for the products and any applicable shipping charges is due at the time of order. You must pay for the products using the payment methods available on Process-Logix. By providing your payment information, you authorize us to process and store your payment information for the purpose of completing your order.

If you are using a credit or debit card to pay for products, you represent and warrant that you are the cardholder authorized to make the payment using the card. If the cardholder is not you, you must obtain the cardholder's consent to use the card for the payment.

Process-Logix uses third-party payment processors to process payments for products. The processing of payments will be subject to the terms, conditions, and privacy policies of the payment processors in addition to these TOU. Process-Logix is not responsible for the acts or omissions of payment processors.

If your payment cannot be processed, your order will not be accepted, and we will not be liable for any delay or non-delivery of the products.

8. CANCELLATION BY PROCESS-LOGIX
Process-Logix reserves the right to cancel your order or refuse service to anyone for any reason at any time. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

9. RETURNS AND REFUNDS
Please review the merchant's return policy before making a purchase. Each merchant has its own return policy, which is provided on the Process-Logix website. If you wish to return a product, you must follow the merchant's return policy. You must contact the merchant directly to request a return and obtain authorization. The return policy will specify the return process, including any return shipping fees, restocking fees, or other charges that may apply.

If the product is damaged or defective upon receipt, or if you receive the wrong product, you may be entitled to a refund, replacement, or repair, as specified in the merchant's return policy.

If you return a product to the merchant, the return is subject to the merchant's return policy, and you may be responsible for return shipping costs, restocking fees, or other charges as specified in the return policy.

If you are entitled to a refund, the refund will be processed by the merchant in accordance with its refund policy. Process-Logix does not process refunds for products.

10. INTELLECTUAL PROPERTY RIGHTS
The content provided through Process-Logix, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Process-Logix or its content suppliers and is protected by international copyright laws. The compilation of all content on Process-Logix is the exclusive property of Process-Logix and is protected by international copyright laws. All software used on Process-Logix is the property of Process-Logix or its software suppliers and is protected by international copyright laws.

You may not systematically extract and/or re-utilize parts of the content of Process-Logix without our express written consent. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilization any substantial parts of Process-Logix without our express written consent. You may also not create and/or publish your own database that features substantial parts of Process-Logix without our express written consent.

Process-Logix and other marks indicated on Process-Logix are trademarks or registered trademarks of Process-Logix.com. Process-Logix's graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Process-Logix. Process-Logix's trademarks and trade dress may not be used in connection with any product or service that is not Process-Logix's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Process-Logix. All other trademarks not owned by Process-Logix that appear on Process-Logix are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Process-Logix.

11. INDEMNIFICATION
You agree to indemnify and hold us and our subsidiaries, affiliates, officers, agents, and other partners, merchants, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of the Content you submit, post, or transmit through the Service, your use or connection to the Service, your violation of these TOU, or your violation of any rights of another person.

12. DISCLAIMERS
You acknowledge and agree to the following terms:

Your usage of the service is at your sole risk. The service is provided on an "as-is" and "as available" basis. To the maximum extent permitted by applicable law, we expressly disclaim all warranties, conditions, and other terms of any kind, whether express or implied, including but not limited to any implied warranties of merchantability, satisfactory quality, or fitness for a particular purpose.

We make no warranty or representation that:
i. The service will meet your requirements.
ii. The service will be uninterrupted, timely, secure, or error-free.
iii. The results obtained from the use of the service will be accurate or reliable.
iv. The quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations.

Any content downloaded or otherwise obtained through the use of the service is done at your sole discretion and risk. You will be solely responsible for any damage resulting from the download of any such content.

No advice or information, whether oral or written, obtained from us or through the service, shall create any warranty not expressly stated in the TOU.

13. LIMITATION OF LIABILITY
You expressly acknowledge and agree that we shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses. This is applicable even if we have been advised of the possibility of such damages. These damages may result from:

(I) The use or inability to use the service or any product displayed within the service.
(II) The cost of procurement of substitute goods and services resulting from any goods, data, information, or services purchased or obtained or messages received or transactions entered into through or from the service.
(III) Unauthorized access to or alteration of your transmissions or data.
(IV) Statements or conduct of any third party within the service.
(V) Any other matter relating to the service or products displayed or sold through the service.

Our entire liability and your exclusive remedy shall not exceed the amount paid by you for the relevant product and services. You agree that, regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the use of the service, any products displayed or sold through the service, or these TOU must be filed within one (1) year after such claim or cause of action arose.

14. EXCLUSIONS AND LIMITATIONS
Certain jurisdictions may not permit the exclusion of specific warranties or the limitation or exclusion of liability for particular damages. Consequently, some of the limitations outlined in Sections 14 and 15 above may not be applicable to you. The provisions in the TOU will not impact your legal rights as a consumer.

15. TERMINATION
You agree that we may, at our sole discretion, terminate your password, account (or any part thereof), or use of the Service and remove and delete any Content within the Service, for any reason, including, without limitation, for lack of use or if we believe that you have violated or acted inconsistently with the letter or spirit of these TOU. You agree that any termination of your access to the Service under any provision of these TOU may be effected without prior notice, and you acknowledge and agree that we may immediately deactivate or delete your account. Any account that has been inactive for a certain period may be terminated, and all its content permanently deleted in accordance with Process-Logix’s policies and guidelines. You agree that we have no responsibility or liability for the deletion or failure to store any Content maintained or transmitted by the Service. Also, you agree that we will not be liable to you or any third party for any termination of your access to the Service.

16. NOTIFICATION
Notifications may be sent to you either by email or regular mail. The Service may also provide notifications regarding changes to the TOU or other matters by displaying notices or links to notices generally within the Service.

17. TRADEMARK INFORMATION
The Process-Logix logo and the Process-Logix trademarks and service marks, as well as other logos and product and service names of Process-Logix, are registered trademarks of Process-Logix. ("Process-Logix Marks"). You agree not to display or use in any manner, without our prior permission, any Process-Logix Marks.

18. INTELLECTUAL PROPERTY CLAIMS
Process-Logix respects the intellectual property of others. If you believe that any of your intellectual property rights have been infringed on Process-Logix or its affiliated sites, please report the issue to legal@process-logix.com with all necessary supporting documents and in accordance with the Third-Party Legal Complaints Policy.

19. GENERAL INFORMATION
These TOU (including the practices and policies referred to herein) constitute the entire agreement between you and us and govern how you use the Service, replacing any prior agreements between you and us. Your use of the Service may be subject to additional terms and conditions that may apply when you use affiliate services, third-party content, or third-party software.

The TOU and the relationship between you and us will be governed by the laws of Romania. You agree to submit to the exclusive jurisdiction of the courts of Romania. Any failure or neglect by us to exercise any right or provision of the TOU shall not constitute a waiver of that right or provision. If any provision of the TOU is found by a competent court to be invalid, you nevertheless agree that the court should endeavor to give effect to the intentions of the parties as reflected in the provision, and the other provisions of the TOU remain in full force and effect.

Neither you nor we may assign or transfer rights or obligations under these TOU without the prior written consent of the other party, except that we shall have the right to assign or transfer any right or obligation or all of our rights and obligations (without your prior consent) to any of our affiliate companies. You agree that your Process-Logix account is personal and non-transferable. The section titles in these TOU are for convenience only.

If you reside in the EU, the European Commission provides an online dispute resolution platform, which you can access here.

20. CANCELLATION
You must inform us of your decision to cancel the order in accordance with our Frequently Asked Questions about cancellations and changes. We recommend submitting your request through our interactive Help Center, as it is the fastest way to request a cancellation.

For EU customers, you can complete, print, and mail this model withdrawal form:

Please complete the following sections below, print, and mail the form to:

Customer Service Team, Process-Logix SRL, Calea Circumvalatiunii 67, Timisoara, Timis, Romania.

To: Customer Service Team, Process-Logix SRL, Calea Circumvalatiunii 67, Timisoara, Timis, Romania.

I hereby give notice that I withdraw from my contract of sale for the following goods:

Order number:

Ordered on:

Your name:

Your address:

Your Process-Logix account email address:

Your signature:

Date:

You will also need to return the goods to the retail merchant from whom you purchased the goods to allow us to process the refund. This will be a different address from the one above, and you can do this through our interactive Help Center.

DO NOT send the products directly to Process-Logix - this will delay the cancellation and refund.

21. VIOLATIONS
Please report any violations of these TOU to Process-Logix's customer support department.

22. STATUS AS AGENT
Process-Logix acts only as an agent on behalf of retailers and not on behalf of customers. In our agreement with retailers, retailers have authorized Process-Logix to conclude the sale of products to customers on behalf of retailers. This means that Process-Logix has the authority from retailers to bind retailers to the sale of products.

These terms were last updated: January 2024