Privacy Notice

Last updated: 26 October 2026

This notice covers this public website and the separate PL / SIGN beta feedback questionnaire. For the feedback process, go directly to PL / SIGN beta feedback. The separate DEVS-AVAX privacy notice describes its Google Contacts integration.

1. Who is responsible

PROCESSLOGIX SRL (Process Logix), Romania, is the controller for the website enquiries and product feedback described here. For privacy questions or to exercise your rights, email dpo@process-logix.com.

2. Website enquiries and technical information

The contact form requires your name, email address, message and acknowledgement that you have read this notice. Your organization is optional. Without the required information, the form cannot send your enquiry. We also process a submission reference and timestamp to operate and troubleshoot delivery. Reading the notice is an acknowledgement, not consent to marketing.

We use enquiries to respond and, when you ask us to prepare a contract with you, to take steps at your request before that contract (GDPR Article 6(1)(b)). For other enquiries, we rely on our legitimate interest in responding to people who contact our business (Article 6(1)(f)).

The hosting environment may record IP addresses, requested URLs, timestamps, browser information and response status. Form-security controls also process an IP address and submission timing to limit abuse. Our legitimate interests in reliable operation, security and troubleshooting are the basis for that processing (Article 6(1)(f)).

3. PL / SIGN beta feedback

Feedback is voluntary. The feedback button in the PL / SIGN Windows application opens a separately hosted Google Form in your external browser when you choose to use it. You can continue using the beta without submitting feedback.

We collect questionnaire answers about your experience with the beta, such as usability, problems and suggestions, and an optional contact email if you choose to provide one. Please check the form's required-field labels before submitting; you can leave the form without sending a response.

The application does not intentionally attach PDF documents, private keys, certificate identifiers, PINs, credentials or signing history when opening the feedback form. This describes the application's feedback action; it does not mean that Google or your browser processes no technical information.

We use feedback to understand beta usability, investigate reported problems and prioritize product improvements. The basis for this processing is our legitimate interest in evaluating and improving PL / SIGN (Article 6(1)(f)). Only if you explicitly request follow-up and supply your contact details will we use them to clarify your feedback or respond to the issue you raised, on the same basis. Submitting feedback does not subscribe you to marketing. For general PL / SIGN feedback questions, email office@process-logix.com.

PL / SIGN beta feedback is collected using Google Forms and stored using Google Sheets. Access to submitted responses is restricted to authorized Process Logix personnel responsible for reviewing feedback and improving the application. Google may process technical and account information when providing these services, as described in its applicable privacy documentation.

Identifiable beta feedback, including optional email addresses and related follow-up, is retained for up to 12 months from submission, then personal information is deleted or anonymized. Deletion is performed manually; no automated deletion is claimed. Aggregated, genuinely anonymous product insights may be retained longer. Relevant records may need to be retained longer where required by a legal obligation or for the establishment or defence of legal claims.

4. Who receives information and international processing

People handling enquiries or feedback at Process Logix receive the information needed for those tasks. Website hosting, infrastructure and email service providers process information needed to run the site and deliver enquiries. Google Forms and Google Sheets provide the separate feedback collection and storage services. We do not sell enquiry or feedback data.

Service providers may process information outside the European Economic Area. Google's data-transfer frameworks information describes its use of adequacy decisions and standard contractual clauses where applicable. The arrangement applicable to a particular service depends on its terms and configuration. Contact dpo@process-logix.com for information about the safeguards applicable to our processing and how to obtain a copy.

5. How long website information is kept

Enquiries and related correspondence are retained for as long as needed to respond, manage the resulting business relationship, meet applicable legal obligations or establish and defend legal claims. Technical logs are retained according to the hosting environment's operational and security needs, including investigation of incidents. The feedback retention criteria are described in section 3.

6. Cookies and external services

This public website does not use advertising or analytics cookies. The contact form uses a strictly necessary security cookie to protect submissions against cross-site request forgery. It is not used for advertising or tracking. The current website does not provide customer accounts, online ordering or payment processing.

The Google feedback form opens outside this website. Google and your browser may process technical metadata and use cookies or account information under their own settings and applicable policies. This website's cookie statement does not describe the separate Google service.

7. Your choices and rights

Subject to the conditions in the GDPR, you may request access, correction, erasure or restriction of processing of your personal data. Data portability applies where processing is automated and based on consent or a contract. Where processing is based on consent, you may withdraw that consent at any time without affecting processing that was lawful before withdrawal.

You may object, on grounds relating to your particular situation, to processing based on legitimate interests, including the feedback processing described above. We must stop that processing unless we demonstrate compelling legitimate grounds overriding your interests, rights and freedoms, or it is needed for legal claims.

Send requests to dpo@process-logix.com. We may need proportionate information to verify your identity and locate a response, particularly if you did not provide contact details. Do not send identity documents or signing credentials unless a secure and necessary verification step has been agreed. We normally respond within one month; the GDPR permits a further two months for complex or numerous requests, with notice and reasons within the first month.

The processing described here is not intended to make solely automated decisions producing legal or similarly significant effects about you, including profiling.

8. Complaints

You may complain to the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP), or to the supervisory authority in the EU Member State of your habitual residence, work or the alleged infringement. See the ANSPDCP complaints information. You do not have to obtain our permission to complain.

9. Changes to this notice

We update this notice when the described processing changes. The date above identifies this version. Further customer-account, analytics, payment or marketing services require their own assessment and appropriate disclosures before they are introduced.